Our Service Team is Here for You!
Our dedicated Service Team is available and happy to assist with all your GrainSense-related questions and comments. We are here to help every working day during European working hours. To speed up the service, please use the service form, or call us by phone. We're always ready to serve you!
Grainsense support
If you encounter any issues with your GrainSense product, please contact your local distributor. If you purchased your GrainSense Analyzer directly from us, reach out to the GrainSense support team.
· To open a new support case, please complete the contact form provided on this page and submit your support request.
· You will receive an automated reply confirming that we have received your form.
· A support specialist will then pick up your case and either provide a solution or request additional information.
· Most of the issues can be solved remotely and our service team is happy to serve you!
· If the issue cannot be resolved remotely, we will open RMA process for your support case (RMA stands for Return Merchandise Authorization) send you an RMA number with instructions.
· Please do not send the product to us without RMA number!
· Typically, you can expect a response within 1 business day. Response times may be slower during weekends and public holidays.
· If the issue cannot be resolved remotely, we may request that you send the product to GrainSense for inspection and troubleshooting. We will provide you with an RMA number and detailed shipping instructions.
· Once the problem is resolved, the case will be closed, and you will receive a link to a feedback survey to share your experience.